1. Introduction:

This privacy policy (“Privacy Policy”) applies exclusively to the use or access of the domain name/website www.velocity.in/shipping, and any of the platform/tool developed by Shipfast from time to time. The Privacy Policy constitutes an integral part of the agreements / terms and conditions of use between Shipfast and its merchants and users/customers. The website, and other platforms/tools (both online and offline) developed by Shipfast are individually referred to as the “Platform”.

The Platform(s) inter-alia facilitates various technology-related services including but not limited to logistics management services/solutions, early COD services, and other services that the Company may provide to its Users from time to time, whether online or offline (“Services”).The Services would be made available to persons who have agreed to become users of the Platform (referred to as “You” or “Your” or “Yourself” or “User”), which term shall also include persons who are accessing the Platform merely as visitors or availing of any of the Services, in accordance with the Platform’s terms of use (“Terms of Use”).

2. Purpose:

This Privacy Policy has been designed and developed to help You to understand the following:

• The type of Personal Information (including Sensitive Personal Data or Information) that we collect from the Users.
• The purpose of collection, means, and modes of usage of such Personal Information by the Company.
• How and to whom the Company will disclose such information.
• How the Company will protect the Personal Information, including Sensitive Personal Data or Information, collected from the Users.
• How Users may access and/or modify their Personal Information.

‍

3. Personal Information/Sensitive Personal Data:

"Personal Information" means any information that relates to the User, which, either directly or indirectly, is capable of identifying the person concerned.

4. Types of Personal Information collected by the Company:

While using our Services, we may collect the following categories of Personal Data or Information from the Users:

• Name;
• User ID;
• Email address;
• Address (including country and ZIP/postal code);
• Gender;
• Age;
• Phone Number;
• Password chosen by the User;
• Geographical location through the IP address of the Users;
• Financial account information like bank account details, GST certificate, PAN Card, etc., and transactional information in relation to transactions where the Company is involved;
• Any of the aforesaid information pertaining to the customer/buyer of the User; and
• All other personally identifiable information/details as the User may share from time to time (including personally identifiable information/details of the customer/buyer of the User).

To avail of the Services, Users may also be required to upload/share certain documents (for instance, Aadhaar, PAN Card, GST certificate, etc.) on the Platform and/or e-mail the same to the Company. Accordingly, the term “User Information” shall also include any such documents uploaded or otherwise provided by the Users. We may also keep records of telephone calls received and made for making inquiries, orders, or other purposes necessary for the administration of Services.

5. Automatic Data Collection:

We may also receive and/or hold information about the User’s browsing history, including the Uniform Resource Locator (URL) of the site that the User visited prior to visiting the Platform, as well as the Internet Protocol (IP) address of each User's computer (or the proxy server a User used to access the World Wide Web), User's computer operating system and type of web browser the User is using, as well as the name of User's Internet Service Provider (ISP). The Platform may use temporary cookies to store certain data (that is not Sensitive Personal Data or Information) that is used by Us for the technical administration of the Platform, research and development, and for User administration.

In addition to the above:

• We do not knowingly collect Personal Information from children.
• We may in the future include other optional requests for information from the User, including through User surveys, in order to help Us customize the Platform to deliver personalized information to the User and for other purposes as mentioned herein. Such information may also be collected in the course of surveys/contests conducted by Us. Any such additional Personal Information will also be processed in accordance with this Privacy Policy.

‍

6. Purpose for which the Company may use the Information:

We will retain User Information only to the extent necessary to provide and improve one or more of Our Services. Your explicit consent will be obtained prior to the provision of Your information for collection, sharing, disclosure, and usage in accordance with this Privacy Policy. The information we collect will be utilized for lawful and business purposes, including but not limited to:

• Registration of the User on the Platform;
• Processing the User’s orders/requests and provision of various Services;
• Sending timely/periodical updates to the User and its customers;
• Completing transactions with Users effectively and billing for the products/Services provided;
• Technical administration and customization of Platform;
• Ensuring that the Platform content is presented to the Users effectively;
• Delivery of personalized and non-personalized advertisements;
• Improvement of Services, features, and functionality of the Platform;
• Research and development for User administration (including conducting user surveys);
• Analysis, business intelligence, and reporting for improvement/development of the Company’s business and Services;
• Handling requests, inquiries, complaints, or disputes related to the Services;
• Verification of identity and fraud prevention;
• Investigating, enforcing, resolving disputes and applying our Terms of Use and Privacy Policy, either ourselves or through third party service providers;
• Compliance with applicable legal requirements and Company policies; and
• Offering new products or services to support business growth.

‍

7. Disclosure and Transfer of User's Personal Information:

We may need to disclose/transfer User’s Personal Information to certain third-party service providers to provide Users with the Services they have opted for.

We may need to disclose/transfer User’s Personal Information to Governmental and judicial institutions/authorities, to the extent required:

• Under the laws, rules, and regulations and/or under orders of any relevant judicial or quasi-judicial authority;
• To protect and defend the rights or property of the Company;
• To fight fraud and credit risk;
• To enforce the Company’s Terms of Use (to which this Privacy Policy is also a part); or
• When the Company, in its sole discretion, deems it necessary in order to protect its rights or the rights of others.

The Company may also make all User Information accessible to its employees and data processors/third-party vendors only on a need-to-know basis and for the purposes set out in this Privacy Policy. The Company takes adequate steps to ensure that all the employees and data processors/third-party vendors, who have access to and are associated with the processing of User Information, respect its confidentiality and that such data processors/third-party vendors adopt at least such reasonable level of security practices and procedures as required under applicable law. However, the Company does not disclose information, individually labeled or aggregated, obtained through Marketplace Application Programming Interface on behalf of a User to other Users or any third parties, unless required by law.

Non-personally identifiable information may be disclosed to third-party ad servers, ad agencies, technology vendors, and research firms to serve non-targeted advertisements to the Users. The Company may also share its aggregate findings (not specific information) in a non-personally identifiable form based on information relating to the User’s internet use (to the extent set out in this Privacy Policy) to prospective investors, strategic partners, sponsors, and others to help the growth of the Company’s business.

We may also disclose or transfer the User Information to another third party as part of a reorganization or a sale of the assets or business of the Company. Any third party to which the Company transfers or sells its assets will have the right to continue to use the Personal Information and/or other information that a User provides to Us in a manner consistent with this Privacy Policy.

Company may disclose or transfer the User Information to third parties outside the jurisdiction of India only to countries permitted by the Government of India and in accordance with the applicable laws. To the extent that these third parties have access to Your Personal Data or Information which is shared by the Company, the Company shall take adequate steps to ensure that these third parties adopt such reasonable level of security measures and procedures as required under the applicable law to ensure security of Your Personal Data or Information.

8. Links to Third Parties:

The Platform may contain links to third-party websites, advertisements, or services that are not operated or controlled by the Company. We do not endorse or assume responsibility for the privacy practices or content of those third-party sites or services. Users are encouraged to review the privacy policies of any third-party websites they visit.

‍

9. Termination:

We reserve the right to terminate or restrict Your access to the Platform and Services, without notice, if:

• You breach any terms and conditions of this Privacy Policy or the Platform’s Terms of Use;
• We believe Your actions may cause harm or liability to other Users or the Company; or
• It is deemed necessary to maintain the integrity of the Platform or comply with legal obligations.

‍

10. Security Practices and Procedures:

We adopt reasonable security practices and procedures to protect Personal Information in our possession from unauthorized access, misuse, disclosure, alteration, and destruction. These include technical, operational, and physical security controls that are in line with industry standards.

In the event of a data breach that compromises User Personal Information, the Company shall notify the affected Users and the appropriate regulatory authorities as required under applicable law.

11. User's Rights in Relation to Their Personal Information:

Users have the right to:

• Access, modify, correct, and delete their Personal Information;
• Withdraw consent for data usage, with the understanding that such withdrawal will not affect the legality of processing carried out before the withdrawal;
• Request updates or changes by contacting hello@velocity.in.

If consent is withdrawn, the Company reserves the right to discontinue the Services or features that relied on the information provided.

Users may also nominate a representative to act on their behalf concerning their data rights in the event of their incapacity or death.

12. Data Retention:

The Company will retain User Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. In cases where a User cancels their registration or withdrawn their consent from the Platform, the Company will retain User Personal Information only for as long as necessary to comply with applicable legal or regulatory obligations or to address legitimate business. requirements We may retain non-personally identifiable data indefinitely or to the extent allowed by applicable law.

13. Use of the Platform:

You agree while using Platform, You shall not upload, modify, publish, transmit update or share any information which:

• belongs to another person and to which the user does not have any right;
• is obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;
• is harmful to child;
• infringes any patent, trademark, copyright or other proprietary rights;
• deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any misinformation or information which is patently false and untrue or misleading in nature;
• impersonates another person;
• threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognizable offence, or prevents investigation of any offence, or is insulting other nation;
• contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;
• violates any law for the time being in force.

‍

14. Changes to the Privacy Policy:

We may update this Privacy Policy periodically and notify Users of changes at least once a year. Users are advised to review the policy regularly. Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.

15. Complaints and Grievances Redressal:

Any complaints or concerns related to this Privacy Policy may be directed to the designated Grievance Officer as mentioned below in writing or through email:

Mr. Saurav Swaroop (Chief Technology Officer) saurav@velocity.in

‍